Many users do not like the fact that this service is now one of the Microsoft products and it demands a Microsoft account.
Thanks to the flexible nature of this application, you can have it on different devices and go on the same talk switching from the desktop to your smartphone. And we can thank it for making the world a closer place and letting people from different sides of the Earth talk to each other as if they are in one room. Though there are alternatives which can be slimmer, better looking or have more options for every definite user, it is still one of the best free messengers. And it will be only fair to tell that it tries its best to go easy on its users. It has history, it has reputation, millions of people stick to it out of habit or because it is a convenient and powerful free tool matching their needs.
In spite of all its drawbacks and sometimes weird decisions, Skype remains to be one of the leaders in the communication sphere.